Logging in and account management
- How do I login?
- I am unable to log in to my account.
- I have forgotten my username/password, what should I do?
- How do I reactivate my account?
- How do I update my personal details?
- Can I view statements and my account history?
- Will I receive contract notes and statements for my account?
- I’ve opted in to receive my Contract Notes and Statements by email, why am I not receiving them?
- Can I send copies of my contract notes to my Compliance Officer?
- Do you send out tax statements for CFDs?
- Can I nominate someone else to trade on my account?
- How do I close my account?
1. How do I login?
When you opened your account, you will have chosen a username and password. We will have sent both of these details to you in separate emails.
Use these details to login to our desktop, trading apps or advanced trading platforms. One set of login details will give you access to all the platforms your account supports.
To login on desktop, click here. To log in on our mobile apps, simply open the application and enter your details when prompted.
2. I am unable to log in to my account.
If you have entered your password incorrectly five times, your account may be blocked. Please contact our Client Management Team using the link below and we will reactivate your account.
If you have not used your account for 12 months, it will be deactivated and will need to be reactivated should you wish to access it. Click here for reactivation instructions.
3. I have forgotten my username/password, what should I do?
If you have forgotten your password, you can use our simple form to reset your password. If you wish to change your password, you can do so from within the trading platform, by clicking the ‘My Account’ tab in the top right hand corner (desktop). Alternatively, you can go to the "Settings" section within the mobile apps.
4. How do I reactivate my account?
If you have not used your account for 12 months it will be inactive. To reactivate your account you simply need to complete our short online Account Reactivation Form to ensure we have your latest contact details and can reassess your trading experience.
After you submit the short form, a member of our Account Management team will be in touch to let you know if we need anything further from you or to let you know when your account has been reopened.
If you have any questions or need to discuss any aspect of your account, please call us on:
Local: 1800 354 182
5. How do I update my personal details?
If you wish to update your email address, you can do so from within the trading platform by clicking on the ‘My Account’ tab in the top right hand corner. To request a name or address change, please contact our Client Management Team who will be happy to help.
6. Can I view statements and my account history?
You can view previous statements via the 'My Account' tab on the trading platform, where there is an option to 'View Statements.' You can also export your account history to an Excel spreadsheet by clicking on 'Account History' and selecting your chosen 'to' and 'from' dates and then clicking on the Excel sign at the bottom of the screen.
7. Will I receive contract notes and statements for my account?
Yes, we will send you contract notes each time a trade takes place on your account, and statements will be sent monthly by default. If you wish to change the frequency of your statements, please contact our Client Management Team.
8. I’ve opted in to receive my Contract Notes and Statements by email, why am I not receiving them?
If you’re not receiving your Contract Notes and Statements by email, please log in to My Account and make sure your email address is correct and up to date. Please also note that your Contract Notes and Statements are available to view in the trading platform within the My Account section.
9. Can I send copies of my Contract Notes to my Compliance Officer?
Yes you can, you will need to contact our Client Management Team to make the request, and provide us with your Compliance Officer's contact details. We will require:
- Employer's name
- Contact name
- Compliance Department email address
10. Do you send out tax statements for CFDs?
No. However, clients are able to download their account history for a chosen timeframe (see question 6).
11. Can I nominate someone else to trade on my account?
Yes they can. Please contact us with the nominated person's name, date of birth and address. Our New Accounts team will then contact you with further information.
12. How do I close my account?
You need to inform our Client Management Team via email. You will need to answer two security questions in order for us to confirm your identity, and then we'll be able to close your account.
Speak to our friendly customer support team