Q. How much money do I need to deposit in order to open a City Index FX account?
There is no minimum deposit.
Q. How do I transfer funds into my City Index account?
Click on the ‘Accounts’ tab on the top-right corner of the trading platform and then select ‘Fund Your Account’. You will see four links:
- Fund your account
- Withdraw from your account
- Add a card to your account
- Remove a card from your account
Select the appropriate link to initiate payment.
You can also fund your account by direct bank transfer. Our bank details and information about depositing funds into your account via direct bank transfer can be obtained from the ‘Account’ tab on the Trading Platform. Please note that we are unable to accept payments from third parties, any such transfers will be rejected and returned to the original source.
Q. Which debit/credit cards are accepted?
Debit cards: Visa, MasterCard, Maestro and Electron
Credit cards: Visa, MasterCard
Please note: Citibank cards cannot be used to fund accounts held with any CFD provider. If you wish to fund from a Citibank account you will need to do this via BACs or CHAPs.
Q. How do I add a new card to my FX account?
You can add a new card or delete existing card details via the ‘Fund Your Account’ tab on the Trading Platform. You cannot, however, amend details for cards that have already been registered with us. To amend details for an existing card, you need to first delete the old card from your account and then create a new card with the updated information.
Q. Can I deposit funds in another currency?
Funds can only be deposited in the Base Currency of the account.
Q. Are there charges for making deposits into my City Index FX account?
It is free to make deposits from a debit card, there are no credit card fees.
Q. Do you send a confirmation of successful deposits?
We do not currently offer this service, but as soon as you have made a deposit, the funds will be reflected on your trading account.
Q. What is the maximum number of cards that I can use?
We currently allow clients to register and use up to three cards on their account at any time.
Q. My bank has declined my deposit. What should I do?
Your bank may decline your transaction for a number of reasons, but we are not told why. These may include:
- Incorrect Expiry Date
- Incorrect CVC Number (the 3 digit security code on the back of your card)
- Invalid card number
- Insufficient Funds
- Out of date Address details.
To resolve this, you will need to contact your card issuer.
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