Dispute resolution

Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department. If your complaint is not dealt with to your satisfaction, it may be further referred to our Compliance Manager.

Should you remain dissatisfied with the handling of the dispute, you have the right as a private customer to refer your complaint to:

FICS
Financial Industry of Complaints Services
P.O Box 579
Collins Street
West Melbourne
VIC 8007

Copies of our complaints handling procedure are available on request.

Trading derivatives can result in losses that exceed your initial deposit. The information in this communication is general in nature only and does not take into account your objectives, financial situation or needs. It is important for you to consider these matters before making an investment decision. City Index recommends that you seek independent professional advice. A Product Disclosure Statement (PDS) is available here . Information about our services, including our fees and charges is also contained in our Financial Services Guide, which is available at this source. It is important for you to consider the PDS in deciding whether to acquire, continue to hold, or dispose of CFDs. City Index Australia Pty Ltd (ACN 141 774 727), AFS License No. 345646.