Please refer to our Platform Tutorials; these feature short videos that will walk you through everything from funding your account, to using Watchlists and placing Trades.
Certain settings on your computer may be preventing you from logging on to our trading platform. Clearing your cache should help resolve this iss ue. Please click on the relevant links below to see how you can clear your cache.
If you receive an error, please contact our Client Management team immediately and we will do everything we can to help.
You may need to turn off your pop-up blocker. Also ensure that you have the latest version of Java downloaded on your computer. Download Java free of charge.
The charts provided are indicative and represent mid-prices only; they should not be used to verify exact fill levels.
Hardware:Most modern PCs will run our interface successfully but we recommend that you have at least a 750 MHz Pentium III (or equivalent) processor with 256MB of RAM and 10MB of available hard disk space.
Screen Resolution:The platform is best viewed at a screen resolution of 1024x768. You can adjust your screen resolution by going to Control panel > Display > Change Display Settings.
Operating System:Windows: Windows 7, Vista, XP, 2000, 2003 and 2008 Server or newer.Mac: OS X 10.5.x, 10.6.x or newer.
Internet Browser:Windows: Internet Explorer 7.0, 8.0 and above, Firefox 3.x and above, Google Chrome 5.0x and above, Opera 10.60 or above, Safari 5 or above. We recommend Mozilla Firefox.Get: Internet Explorer | Mozilla Firefox | Google Chrome | Opera | SafariMac: Firefox 3.x, Safari 5.x and above. We Recommend SafariGet: Mozilla Firefox | Safari
The City Index trading platform is based on Flash technology. If you do not already have Flash installed, your browser should detect this and automatically redirect you to the Flash download page. If not, click here to download the latest version of Flash free of charge.
Please read: Installing Macromedia Flash Player from the Macromedia website with the default options will install the Google Toolbar. The Pop-up Blocker in the Google Toolbar can cause problems when logging on to your account. We recommend disabling the Google Toolbar installation (by unchecking the box) before proceeding with the Flash installation.
Yes, this will usually be pre-installed as a standard component of your internet browser, click here to download this free of charge.
City Index is a trading name of GAIN Capital Australia Pty Ltd.
The material provided herein is general in nature and does not take into account your objectives, financial situation or needs. While every care has been taken in preparing this material, we do not provide any representation or warranty (express or implied) with respect to its completeness or accuracy. This is not an invitation or an offer to invest nor is it a recommendation to buy or sell investments. GAIN Capital recommends you to seek independent financial and legal advice before making any financial investment decision. Trading CFDs and FX on margin carries a higher level of risk, and may not be suitable for all investors. The possibility exists that you could lose more than your initial investment further CFD investors do not own or have any rights to the underlying assets. It is important you consider our Financial Services Guide and Product Disclosure Statement (PDS) available at www.cityindex.com.au, before deciding to acquire or hold our products. As a part of our market risk management, we may take the opposite side of your trade. GAIN Capital Australia Pty Ltd (ACN 141 774 727, AFSL 345646) is the CFD issuer and our products are traded off exchange.