Frequently asked questions - CityIndex AU iPhone
1.0 The CityIndex AU iPhone App
1.1: What is CityIndex AU iPhone App?
CityIndex AU is the CFD trading iPhone App from City
Index.
With CityIndex AU you can speculate on fast
moving financial markets, wherever you are and at any time, by
placing a CFD trade through City Index, one of the
world’s leading CFD providers.
Please remember tax laws are subject to change and depend on
individual circumstances.
1.2: What can I do with the CityIndex AU iPhone
App?
With CityIndex AU, we provide all of the tools you need to monitor
and perform actions on your account, confidently and securely.
Trading
1. Search for live
market prices
2. View specific
market information
3. Open and close CFD
positions
4. Manage your total
margin
5. Save opening and
closing orders
Account
1. View your account
details - including running profit & loss
2. Maintain your watch
lists
3. View historical
account and order information
1.3: How do I recommend a new feature or
tool for your CityIndex AU iPhone App?
Send an email with your thoughts to iphone@cityindex.com.au
2.0 iPhone App requirements
2.1: What do I need, to use the CityIndex AU iPhone
App?
1. City Index Trading Account
You will need a City Index account.
Use the same login details for both your web and iPhone App trading
accounts
If you don’t have an account, open a live
trading account through our website
2.
iPhone 3G & 3GS or iPod
touch®
You need OS 3.0 (or later), and can utilise 3G, Wi-Fi and Edge data
connections
Where possible, we recommend using a Wi-Fi connection for optimum
performance
3.0 Managing your trading account
3.1: Am I able to fund my account using the CityIndex AU
iPhone App?
We’re working on a feature to allow you to fund through your
iPhone.
In the meantime, please
login to the City Index trading platform and follow the
instructions within the ‘Account’ tab.
3.2: Can I update my account details using the CityIndex
AU iPhone App?
At the moment your account details cannot be managed through the
CityIndex AU iPhone App.
If you would like to amend your account details,
please use the City Index trading platform.
From there you can make the required changes under the Account
tab; including changing your password, updating your email address,
as well as funding your account and viewing statements.
4.0 Technical issues
4.1: How do I report a problem with the iPhone App?
Email: iPhone@cityindex.com.au and
we’ll get back to you ASAP
4.2: How do I know if my iPhone is running OS 3.0?
You can check what version of operating system (OS) your handset is
using by following the steps below:
1. Click the
‘Settings’ icon on the iPhone Home screen
2. Click the ‘General’
menu option
3. Click the ‘About’
menu option
The first digit of the 3-digit ‘Version’
number (x.x.x) depicts what version you have. If this version
begins with a 3 – i.e. 3.0.1 – then you have version OS 3.0,
which means you can use the iPhone App straight away.
If you have a previous version of OS running –
i.e. 2.0.1 – then you need to upgrade your handset via iTunes
Store®.
4.3: How do I upgrade to OS 3.0?
1. Connect your iPhone/iPod touch® to your PC/Mac and
open iTunes Store
2. Select your device on the left which will take you
to the summary view
3. In the version section click ‘check for update’
If your device does not have OS version 3.0
or above installed, iTunes will let you know there is a new version
available and ask you if you wish to upgrade.
4.4: What will happen if I lose connectivity while
placing an order or trade?
If your connection is lost while entering the details of a new
order or trade, you will simply be logged out from the iPhone
App.
The trade/order will not be processed, and no
changes will be made to your account. You can then log back in once
you have a suitable connection.
If your connection is lost while a trade or
order is being processed, the action will be received by City Index
and the trade or order will successfully be processed. This is
dependent on the details being received before connection is lost.
In any case, you will be able to log back in to check your open
positions and active orders.
4.5: Is the CityIndex AU iPhone
App secure?
The CityIndex AU iPhone App is fully secure. The iPhone
App employs a negotiated SSL connection to City Index for all
transactions to and from the iPhone and iPod touch.
Transactional information is fed into the iPhone App from City
Index without any information being stored directly onto
the device.
Users have the option of saving their account number and password,
but this is only saved if the user requests it and acknowledges the
risks associated.
The iPhone App has also been
certified and approved by Apple.
4.6: I encounter an error message saying “Latency Warning
– Network connection is weak. Please ensure you have adequate data
connectivity”. What should I do to stop this message
appearing?
This message will appear if your handset does
not have a strong connection. In this case, try to find an area
with an improved data connection, or connect to a local Wi-Fi
network.
4.7: I encounter a “The market price has moved in
the last three seconds” error message while placing a trade. What
does this mean, and how can I avoid it?
The ‘Three Second Rule’ is a security measure
put in place to ensure clients only trade on the latest live market
price – if a market price is 3 seconds old or more, the trade may
not be processed. If you find that this error message appears more
than once, this may be due to a weak connection, either through
Wi-Fi or data connection.
We recommend using a Wi-Fi connection where
possible, to ensure you receive the very latest live market
prices.
4.8: Can I customise the CityIndex AU iPhone App?
Within the main Settings menu of the iPhone,
you can find individual settings for select applications. Within
the CityIndex AU iPhone App option, you’re able to
customise certain additional options, such as Auto Resume Login,
Inactivity Timeout and more.
4.9: Do I need to be logged in to the City Index
trading platform to use the CityIndex AU iPhone
App?
You don't need to be logged into your City
Index trading platform when using the iPhone App.
You can access and trade using your account with CityIndex AU at
any time within market hours
4.10: I'm always logged out automatically after 10
minutes. How can I change this?
The default inactivity timeout setting can be amended within
the CityIndex AU iPhone App option under the iPhone's
main Settings menu.
4.11: Why does my chosen initial screen not work with the
auto resume login?
Initial Screen - When enabling the ‘Auto Resume Login’ option
within the CityIndex AU application settings, the CityIndex AU app
will login to the Account screen immediately after login by
default. However, the Default Initial Screen option works as normal
when ‘Auto Resume Login’ is disabled.
5.0 Downloading the iPhone App
5.1: Is it free to download?
Completely free. Simply go to the App
Store℠ and search for “CityIndex AU”.
5.2: How do I download and use the CityIndex
AU iPhone App with my City Index account?
If you already hold a City Index account, downloading and
accessing your account via the CityIndex AU iPhone
App is very simple:
1. Navigate to the App
Store, and search for ‘CityIndex AU', Alternatively, CityIndex AU
can also be found within the Top Free apps in the Finance
category.
2. Click the CityIndex
AU iPhone App, displayed within the search results
3. Click ‘Free’ to
initiate the download process, and then ‘Install’
4. Enter your Apple ID
and password to validate the install
5. Once installed,
click the CityIndex AU iPhone App launch icon on your
iPhone Home screen,
which will open the CityIndex AU
iPhone App
6. Enter your login
details on the Login screen, and press ‘Login’
5.3: Can I use the iPhone App if I don't have a City
Index trading account?
You’ll need a City Index account to use the iPhone App.
Open a live trading
account through our website.
5.4: How do I check I have the latest version?
1. Navigate to the ‘Updates’ option within the App Store
2. Select CityIndex AU
Please note that the App Store may prompt you
for your Apple ID and password at this stage. We will notify
you when an update is ready.
6.0 Security
6.1 : What do I do if I've lost my phone?
Contact Client Services immediately on 1800 354
182, and inform them of your situation.
Your password will then be reset, preventing any unauthorised
access to your account as soon as possible.
Please also ensure that you contact your network provider regarding
the loss of your handset.
7.0 Other mobile trading software
7.1: Can I still trade on my mobile if it's not an
iPhone?
Unfortunately City Index does not provide trading on any other
mobile phones currently.
Apple, the Apple logo, iPod, iPod touch, and
iTunes are trademarks of Apple Inc., registered in the U.S. and
other countries. iPhone is a trademark of Apple Inc.
App Store is a service mark of Apple Inc.
Content purchased from the iTunes Store is for
personal lawful use only.
Don’t steal music.