It's the CFD trading iPhone app from City Index.
With City Index you can speculate on fast-moving financial markets, wherever you are and at any time, by placing a CFD trade through City Index, one of the world’s leading CFD providers.
Please remember tax laws are subject to change and depend on individual circumstances.
It provides all of the tools you need to monitor and perform actions on your account, confidently and securely.
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1. City Index Trading AccountYou will need a City Index account.Use the same login details for both your web and iPhone app trading accountsIf you don’t have an account, open a live trading account through our website
2. iPhone 3G & 3GS or iPod touch®You need OS 3.0 (or later), and can utilise 3G, Wi-Fi and Edge data connectionsWhere possible, we recommend using a Wi-Fi connection for optimum performance.
We’re working on a feature to allow you to fund through your iPhone.
In the meantime, please log in to the City Index trading platform and follow the instructions within the ‘Account’ tab.
At the moment your account details cannot be managed through the City Index iPhone app.If you would like to amend your account details, please use the City Index trading platform. From there you can make the required changes under the Account tab; including changing your password, updating your email address, as well as funding your account and viewing statements.
Email: iPhone@cityindex.com.au and we’ll get back to you ASAP
You can check what version of operating system (OS) your handset is using by following the steps below:
The first digit of the 3-digit ‘Version’ number (x.x.x) depicts what version you have. If this version begins with a 3 – i.e. 3.0.1 – then you have version OS 3.0, which means you can use the iPhone app straight away.
If you have a previous version of OS running – i.e. 2.0.1 – then you need to upgrade your handset via iTunes Store®.
1. Connect your iPhone/iPod touch® to your PC/Mac and open iTunes Store2. Select your device on the left which will take you to the summary view3. In the version section click ‘check for update’
If your device does not have OS version 3.0 or above installed, iTunes will let you know there is a new version available and ask you if you wish to upgrade.
If your connection is lost while entering the details of a new order or trade, you will simply be logged out from the iPhone app.
The trade/order will not be processed, and no changes will be made to your account. You can then log back in once you have a suitable connection.
If your connection is lost while a trade or order is being processed, the action will be received by City Index and the trade or order will successfully be processed. This is dependent on the details being received before connection is lost. In any case, you will be able to log back in to check your open positions and active orders.
The City Index iPhone app is fully secure. It employs a negotiated SSL connection to City Index for all transactions to and from the iPhone and iPod touch.Transactional information is fed into the iPhone app from City Index without any information being stored directly onto the device.Users have the option of saving their account number and password, but this is only saved if the user requests it and acknowledges the risks associated.
The iPhone app has also been certified and approved by Apple.
This message will appear if your handset does not have a strong connection. In this case, try to find an area with an improved data connection, or connect to a local Wi-Fi network.
The ‘Three Second Rule’ is a security measure put in place to ensure clients only trade on the latest live market price – if a market price is 3 seconds old or more, the trade may not be processed. If you find that this error message appears more than once, this may be due to a weak connection, either through Wi-Fi or data connection.
We recommend using a Wi-Fi connection where possible, to ensure you receive the very latest live market prices.
Within the main Settings menu of the iPhone, you can find individual settings for select applications. Within the City Index iPhone app option, you’re able to customise certain additional options, such as Auto Resume Login, Inactivity Timeout and more.
You don't need to be logged into your City Index trading platform when using the iPhone app.You can access and trade using your account with City Index at any time within market hours
The default inactivity timeout setting can be amended within the City Index iPhone app option under the iPhone's main Settings menu.
Initial Screen - When enabling the ‘Auto Resume Login’ option within the City Index application settings, the City Index app will login to the Account screen immediately after login by default. However, the Default Initial Screen option works as normal when ‘Auto Resume Login’ is disabled.
Completely free. Simply go to the App Store and search for “City Index".
If you already hold a City Index account, downloading and accessing your account via the City Index iPhone app is very simple:
You’ll need a City Index account to use the iPhone app.
Open a live trading account through our website.
Contact Client Services immediately on 1800 354 182, and inform them of your situation.Your password will then be reset, preventing any unauthorised access to your account as soon as possible.Please also ensure that you contact your network provider regarding the loss of your handset.
City Index is a trading name of GAIN Capital Australia Pty Ltd.
*$100 credit off Terms & Conditions.
The material provided herein is general in nature and does not take into account your objectives, financial situation or needs. While every care has been taken in preparing this material, we do not provide any representation or warranty (express or implied) with respect to its completeness or accuracy. This is not an invitation or an offer to invest nor is it a recommendation to buy or sell investments. GAIN Capital recommends you to seek independent financial and legal advice before making any financial investment decision. Trading CFDs and FX on margin carries a higher level of risk, and may not be suitable for all investors. The possibility exists that you could lose more than your initial investment further CFD investors do not own or have any rights to the underlying assets. It is important you consider our Financial Services Guide and Product Disclosure Statement (PDS) available at www.cityindex.com.au, before deciding to acquire or hold our products. As a part of our market risk management, we may take the opposite side of your trade. GAIN Capital Australia Pty Ltd (ACN 141 774 727, AFSL 345646) is the CFD issuer and our products are traded off exchange.