Still can’t find the answer to your problem? Please contact the City Index Client Management Team either via chat or via the contact number located on our Contact Us page and we will endeavour to resolve your problem as soon as we can.
You can submit a request to change your registered bank details by Contacting our Client Management team.
We are unable to accept a payment from any third party.
You need to send us the following documents if you need to have an alternative card approved for accepting withdrawals from your City Index FX account:
A copy of your card statement showing funds being transferred to City Index.
A bank statement confirming your name which must match the name on the City Index FX account and bank account number.
Please ensure that all documents are less than 3 months old.
If you do not have any documents confirming your previous card details, we will require a letter from your card issuer advising the reason for your changed details. Please get in touch with us using one of the options on the Contact Us page.
The material provided herein is general in nature and does not take into account your objectives, financial situation or needs. While every care has been taken in preparing this material, we do not provide any representation or warranty (express or implied) with respect to its completeness or accuracy. This is not an invitation or an offer to invest nor is it a recommendation to buy or sell investments. City Index recommends you to seek independent financial and legal advice before making any financial investment decision. Trading CFDs and FX on margin carries a higher level of risk, and may not be suitable for all investors. The possibility exists that you could lose more than your initial investment further CFD investors do not own or have any rights to the underlying assets. It is important you consider our Financial Services Guide and Product Disclosure Statement (PDS) available at www.cityindex.com.au, before deciding to acquire or hold our products. As a part of our market risk management, we may take the opposite side of your trade. City Index Australia Pty Ltd (ACN 141 774 727, AFSL 345646) is the CFD issuer and our products are traded off exchange.