Q1) I want to open an account, how do I apply?
Step 1: Open an Account
Our application process is simple and secure and you can apply for an online account at any time by filling in our online application form. Before you fill out an application form, we recommend that you review all the relevant information in order to understand how our products work. On this page you'll find links to key documents and inforamtion.
Click here to apply for an account.
Q2) How do I contact New Accounts?
You can contact New Accounts on the details below:
New Account
City Index Australia
Level 15 Chifley Tower,
2 Chifley Square, Sydney NSW 2000
Phone: +61 2 9270 3600 | Fax: +61 2 9270 3650
Q3) How long will it take to open an account?
Once we have received your completed online application form, and providing that we are able to confirm your identity your application is successful, you will receive an email containing your account details. You will then be able to log in using the account number provided and the password that you choose when filling in the online application form (please remember this).
This is should take no longer than 24hours after receiving all the documentation.
Q4) How quickly will I be able to trade once the account is open?
As soon as your account is opened, we will email you your account number. You will then be able to log in using the account number provided and the password that you choose when filling in the online application form. As soon as you have funded your account (this can be done instantly using a credit or debit card), you will be able to start trading.
Q6) Is there a minimum deposit required to open an account?
No, you just have to ensure that you deposit enough to cover the margin requirements for the trades that you plan to make. Find out more about our margin requirements.
Q7) Do I need to send in any documents to open a new account?
In the majority of cases you will not need to send us any supporting documents as we should be able to verify your details online. Occasionally we will be unable to confirm your identity electronically (for example if you have moved house recently), and in such cases we will email you and ask that you provide certain documents.
Q8) What additional documentation will I need to provide?
If you are asked for this then we will usually require copies of one document for proof of identity and one for proof of address. You will receive an email detailing specifically what we need, you can then send these to us via email, fax or to our freepost address.
The following are examples of documentation that could be requested:
* ID Card
* Driving license
* Passport
Q9) Can I open a joint-account?
Yes, you can open a joint account with somebody else however there is a special application form for this which must be completed and sent to New Accounts. Please note that you cannot add a second named person to an existing single account, you must apply for a new joint account. You are permitted to hold a joint and single account simultaneously. See our Joint Account Application Form.
Q10) What happens if I am not in full time employment?
Your application will be considered based on your individual circumstances; these include both income and savings.
Q11) How do you go about setting up a corporate account? Are there minimum deposits or trade sizes?
The only requirement is that the company current account holds at least £50,000. There is a special application process for this as extra documentation is required, please contact New Accounts if you are interested.
Q12) Do you offer SIPP accounts?
No, we no longer offer these.