Important information

Your cancellation rights

There is no minimum duration for this agreement. Should you decide to cancel your account with City Index, you can do so by writing to us at:

City Index
P.O Box 5464
Sydney 2001
email: enquiries@cityindex.com.au.

If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Conditions.

Complaints procedure

Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department at the address above. If your complaint is not dealt with to your satisfaction, it may be further referred to our Compliance Manager.

Should you remain dissatisfied with the handling of the dispute, you have the right as a private customer to refer your complaint to:

FICS
Financial Industry of Complaints Services
P.O Box 579, Collins Street
West Melbourne
VIC 8007

For more information about our complaints handling procedure, please visit our Dispute Resolution page.

City Index Limited (ABN 33 072 653 468) holds the Australian Financial Services Licence number 336957.
You should read and consider our Product Disclosure Statement (PDS) before making any decision to deal in City Index products, which are derivatives. Derivatives can be highly leveraged; they can carry a high level of risk, and are not suitable for all investors.