Important information

Your cancellation rights

There is no minimum duration for this agreement. Should you decide to cancel your account with City Index, you can do so by writing to us at:

City Index
P.O Box 5464
Sydney 2001
email: enquiries@cityindex.com.au.

If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Conditions.

Complaints procedure

Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department at the address above. If your complaint is not dealt with to your satisfaction, it may be further referred to our Compliance Manager.

Should you remain dissatisfied with the handling of the dispute, you have the right as a private customer to refer your complaint to:

FOS
Financial Ombudsman Service (FOS)
GPO Box 3, Melbourne
West Melbourne
VIC 3000

Email: info@fos.org.au

For more information about our complaints handling procedure, please visit our Dispute Resolution page.

Trading derivatives can result in losses that exceed your initial deposit. The information in this communication is general in nature only and does not take into account your objectives, financial situation or needs. It is important for you to consider these matters before making an investment decision. City Index recommends that you seek independent professional advice. A Product Disclosure Statement (PDS) is available here . Information about our services, including our fees and charges is also contained in our Financial Services Guide, which is available at this source. It is important for you to consider the PDS in deciding whether to acquire, continue to hold, or dispose of CFDs. City Index Australia Pty Ltd (ACN 141 774 727), AFS License No. 345646.