Important information

Your cancellation rights


There is no minimum duration for this agreement. Should you decide to cancel your account with City Index, you can do so by writing to us at:

City Index
P.O Box 5464
Sydney 2001
email: enquiries@cityindex.com.au.

If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Conditions.

Complaints procedure


Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department at the address above. If your complaint is not dealt with to your satisfaction, it may be further referred to our Compliance Manager.

Should you remain dissatisfied with the handling of the dispute, you have the right as a private customer to refer your complaint to: 

FOS
Financial Ombudsman Service (FOS)
GPO Box 3, Melbourne
West Melbourne
VIC 3000

Email: info@fos.org.au

For more information about our complaints handling procedure, please visit our Dispute Resolution page.